Information Technology Specialist (NETWORK)
Organizational Location:
This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, Southeast Region located in the following duty locations listed below. Duty Locations:
This announcement will be used to fill multiple vacancies within the following duty locations:
Mobile, Alabama Cape Canaveral, Florida Fort Lauderdale, Florida Fort Myers, Florida Homestead, Florida Jacksonville, Florida Miami, Florida Orlando, Florida Pembroke Pines, Florida Riviera Beach, Florida Tampa, Florida West Palm Beach, Florida Atlanta, Georgia Glynco, Georgia Savannah, Georgia New Orleans, Louisiana Slidell, Louisiana Gulfport, Mississippi Charlotte, North Carolina Morrisville, North Carolina Aguadilla, Puerto Rico Carolina, Puerto Rico Guaynabo, Puerto Rico Levittown, Puerto Rico Mayaguez, Puerto Rico Ramey AFB, Puerto Rico San Juan, Puerto Rico Charleston, South Carolina Memphis, Tennessee Nashville, Tennessee Saint Thomas, Virgin Islands Norfolk, Virginia Please note:
Selections may not be made at all duty locations listed. If selected for a position, the location will be determined by the selecting official and is not negotiable. Due to multiple vacancies per duty location; you may be contacted by multiple selecting officials. You will be asked to identify your duty location preference in the on-line application process. In some cases, the duty stations may not have a vacancy during the life of this announcement. Joining Customs & Border Protection will allow you to use your expertise in Information Technology principles, concepts and methods to support Information Technology systems and services. This position starts at a salary of $59,315.00 (GS-9, Step 1) to $99,741.00 (GS-12, Step 10) with promotion potential to $99,741 (GS-12 Step 10). Apply for this exciting opportunity to provide Information Technology support that strengthens the Department's ability to perform homeland security functions. In this Information Technology Specialist (Network) position you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability. Typical work assignments include:
Diagnosing and resolving problems in response to customer reported incidents. Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements. Interacting with internal and external stakeholders as the Subject Matter Expert to provide Information Technology guidance and solutions and providing customer training as required. Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance. Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices. Basic Requirement:
Individuals must have Information Technology (IT) related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience.
Experience:
You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards consulting Ensuring security assurance policies and principals are adhered to Developing and administering local databases Education Substitution:
GS-09:
Successful completion of a master's or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-09 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 36 semester hours should be considered as satisfying the 2 years of full-time study requirement.
Experience:
You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Analyzing, planning, integrating and configuring network systems hardware Software installations consistent with existing or planned network infrastructure Diagnosing and resolving network problems Installing, testing, maintaining and upgrading network operating software systems; Monitoring functionality, security and integrity of network services. Education Substitution:
GS-11:
Successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 54 semester hours should be considered as satisfying the 3 years of full-time study requirement.
Experience:
You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Providing advice and guidance on a wide range and variety of Information Technology issues Adjusting, modifying and improving Information Technology systems Diagnosing and resolving problems in response to customer reported incidents involving different platforms, operating systems, applications and desktop configurations. Installing, configuring, integrating, troubleshooting, optimizing and monitoring network performance There is no education substitution at the GS-12 grade level for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 06/19/2020. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation:
U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:
If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found here.You must submit the supporting documents listed in the Required Documents section of this announcement. In addition, to be considered under CTAP/ICTAP, you must have knowledge, skills , abilities and/or competencies as defined under How You Will Be Evaluated section of this announcement which clearly exceed the minimum qualification and any applicable basic requirements for the vacancy.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Field Support Directorate, Southeast Region located in the following duty locations listed below. Duty Locations:
This announcement will be used to fill multiple vacancies within the following duty locations:
Mobile, Alabama Cape Canaveral, Florida Fort Lauderdale, Florida Fort Myers, Florida Homestead, Florida Jacksonville, Florida Miami, Florida Orlando, Florida Pembroke Pines, Florida Riviera Beach, Florida Tampa, Florida West Palm Beach, Florida Atlanta, Georgia Glynco, Georgia Savannah, Georgia New Orleans, Louisiana Slidell, Louisiana Gulfport, Mississippi Charlotte, North Carolina Morrisville, North Carolina Aguadilla, Puerto Rico Carolina, Puerto Rico Guaynabo, Puerto Rico Levittown, Puerto Rico Mayaguez, Puerto Rico Ramey AFB, Puerto Rico San Juan, Puerto Rico Charleston, South Carolina Memphis, Tennessee Nashville, Tennessee Saint Thomas, Virgin Islands Norfolk, Virginia Please note:
Selections may not be made at all duty locations listed. If selected for a position, the location will be determined by the selecting official and is not negotiable. Due to multiple vacancies per duty location; you may be contacted by multiple selecting officials. You will be asked to identify your duty location preference in the on-line application process. In some cases, the duty stations may not have a vacancy during the life of this announcement. Joining Customs & Border Protection will allow you to use your expertise in Information Technology principles, concepts and methods to support Information Technology systems and services. This position starts at a salary of $59,315.00 (GS-9, Step 1) to $99,741.00 (GS-12, Step 10) with promotion potential to $99,741 (GS-12 Step 10). Apply for this exciting opportunity to provide Information Technology support that strengthens the Department's ability to perform homeland security functions. In this Information Technology Specialist (Network) position you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability. Typical work assignments include:
Diagnosing and resolving problems in response to customer reported incidents. Researching, evaluating and providing feedback on problematic trends and patterns to support customer support requirements. Interacting with internal and external stakeholders as the Subject Matter Expert to provide Information Technology guidance and solutions and providing customer training as required. Installing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and monitors network performance. Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices. Basic Requirement:
Individuals must have Information Technology (IT) related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience.
Experience:
You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Testing, installing, configuring and maintaining networks including hardware, middleware and software to ensure conformance to national standards consulting Ensuring security assurance policies and principals are adhered to Developing and administering local databases Education Substitution:
GS-09:
Successful completion of a master's or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-09 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 36 semester hours should be considered as satisfying the 2 years of full-time study requirement.
Experience:
You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Analyzing, planning, integrating and configuring network systems hardware Software installations consistent with existing or planned network infrastructure Diagnosing and resolving network problems Installing, testing, maintaining and upgrading network operating software systems; Monitoring functionality, security and integrity of network services. Education Substitution:
GS-11:
Successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 54 semester hours should be considered as satisfying the 3 years of full-time study requirement.
Experience:
You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Providing advice and guidance on a wide range and variety of Information Technology issues Adjusting, modifying and improving Information Technology systems Diagnosing and resolving problems in response to customer reported incidents involving different platforms, operating systems, applications and desktop configurations. Installing, configuring, integrating, troubleshooting, optimizing and monitoring network performance There is no education substitution at the GS-12 grade level for this position. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 06/19/2020. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation:
U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:
If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found here.You must submit the supporting documents listed in the Required Documents section of this announcement. In addition, to be considered under CTAP/ICTAP, you must have knowledge, skills , abilities and/or competencies as defined under How You Will Be Evaluated section of this announcement which clearly exceed the minimum qualification and any applicable basic requirements for the vacancy.
- Department:
2210 Information Technology Management - Salary Range:
$59,315 to $99,741 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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