Help Desk/Desktop Support
Agility Partners Agility Partners Mobile, AL Mobile, AL Temporary Temp-to-hire Full-time Temporary Temp-to-hire Full-time $17 - $20 an hour $17 - $20 an hour 4 hours ago 4 hours ago 4 hours ago About this Role Agility Partners is looking for a Help Desk/Deskside Technology Support to join a Fortune 100 Enterprise organization out of Mobile, Alabama.
In this role, you will:
Serve as subject matter expert for end-user technologies, systems and applications.
Troubleshoot and resolve desktop, laptop, and mobile device operational and connectivity problems Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.
Handle setup, configuration, and support of smartphone & tablet technologies.
Ensure timely installation/support of hardware covering standard desktop and laptop hardware models.
Coordinate physical setup and configuration of PCs, printers and other peripherals.
Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
Ensure compliance with support procedures related to timing, reporting and follow through.
Work with 2nd level Compass Technology support teams to ensure that incidents are escalated properly and completed.
Provide support for office video conference, audio-visual, server & network infrastructure as needed.
Benefits and Perks Our client cares about their associates, their clients, and the community.
They think big, encourage innovation and debate, and seek out game changers.
They are constantly growing, and want their associates' careers to grow along with them.
They have an open and modern work environment, believe in flexibility, and promote a collaborative open-door environment.
In this role, you will have:
Hybrid schedule - only onsite 6 days per month in Mobile, Alabama Robust healthcare plans include medical, prescription, vision, 24/7 telemedicine coverage, and dental.
Various paid and unpaid leaves of absence, including company-paid short-term disability.
Long-term disability and life insurance also protect you and your family's financial security.
The Ideal Candidate 3
years of experience with technical/end-user computing support including:
Microsoft Windows, Microsoft Office, Apple operating systems.
Advanced knowledge of Microsoft Outlook.
Internet Explorer, Chrome, Firefox, Edge.
Networking fundamentals (TCPIP, DNS, VPN, routers, WiFi).
Installing and supporting PCs, printers, peripherals, routers, etc.
Smartphone and tablet configuration and administration.
Active Directory, Exchange, O365 administration a plus.
Needs to be flexible with going onsite 6 days a month.
Job Types:
Full-time, Temp-to-hire Pay:
$17.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Mobile, AL 36609:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
2 years (Required) Work Location:
Hybrid remote in Mobile, AL 36609.
Estimated Salary: $20 to $28 per hour based on qualifications.
In this role, you will:
Serve as subject matter expert for end-user technologies, systems and applications.
Troubleshoot and resolve desktop, laptop, and mobile device operational and connectivity problems Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.
Handle setup, configuration, and support of smartphone & tablet technologies.
Ensure timely installation/support of hardware covering standard desktop and laptop hardware models.
Coordinate physical setup and configuration of PCs, printers and other peripherals.
Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
Ensure compliance with support procedures related to timing, reporting and follow through.
Work with 2nd level Compass Technology support teams to ensure that incidents are escalated properly and completed.
Provide support for office video conference, audio-visual, server & network infrastructure as needed.
Benefits and Perks Our client cares about their associates, their clients, and the community.
They think big, encourage innovation and debate, and seek out game changers.
They are constantly growing, and want their associates' careers to grow along with them.
They have an open and modern work environment, believe in flexibility, and promote a collaborative open-door environment.
In this role, you will have:
Hybrid schedule - only onsite 6 days per month in Mobile, Alabama Robust healthcare plans include medical, prescription, vision, 24/7 telemedicine coverage, and dental.
Various paid and unpaid leaves of absence, including company-paid short-term disability.
Long-term disability and life insurance also protect you and your family's financial security.
The Ideal Candidate 3
years of experience with technical/end-user computing support including:
Microsoft Windows, Microsoft Office, Apple operating systems.
Advanced knowledge of Microsoft Outlook.
Internet Explorer, Chrome, Firefox, Edge.
Networking fundamentals (TCPIP, DNS, VPN, routers, WiFi).
Installing and supporting PCs, printers, peripherals, routers, etc.
Smartphone and tablet configuration and administration.
Active Directory, Exchange, O365 administration a plus.
Needs to be flexible with going onsite 6 days a month.
Job Types:
Full-time, Temp-to-hire Pay:
$17.
00 - $20.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Mobile, AL 36609:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
2 years (Required) Work Location:
Hybrid remote in Mobile, AL 36609.
Estimated Salary: $20 to $28 per hour based on qualifications.
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